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Per CDC guidelines, masks are strongly encouraged for all guests inside Zoo buildings. To ensure adequate social distancing between guests, attendance is capped each day to limit the total number of guests in the Zoo at one time. Guest and Member Services will operate at a limited capacity on-site to assist with membership and ticketing issues only. No tickets will be sold on-site at the Zoo.
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Since COVID-19 began, we have steadfastly followed the recommendations of local health officials and the CDC. Because of the widespread availability of vaccines in the greater Houston area, and because the Zoo is a sprawling outdoor venue with abundant space to allow for safe social distancing, we feel that this step is in line with the new CDC guidelines. We will continue to limit our capacity and require all non-member guest tickets to be purchased online in advance, with no tickets sold at the door.
Tickets can be purchased by individuals 18 years or older, located within Alberta's provincial borders at the time of purchase. All ticket sales are final and ticket buyers will receive a receipt via email after purchasing that will list all numbers associated with the purchased tickets.
If purchasers have not received their tickets by 9:00 AM MT the following day, they are instructed to email Resend5050@edmontonoilers.com before 12:00 PM MT. Any resend requests received after 12:00 PM MT will not be processed. Tickets will be resent to purchasers between 12:00 PM and 3:00 PM MT. Purchasers must email from the original email address they used for the ticket purchase, which must be entered correctly.
Please note: Cardholder exclusive pre-sale tickets cannot be purchased on the Capital One Entertainment ticketing platform. To see the list of upcoming pre-sales and to learn more, visit capitalone.com/pre-sales.
You can reserve a ticket on this page. Zoo members still receive free admission but must reserve an online ticket in advance to enter between 10am and 2pm (please have your member number and the last name of the Primary Member ready). Currently members can visit after 2pm without a reservation. Friends of the Wild are not required to make advance reservations to visit Oakland Zoo for daytime admission.
Members may reserve the number of adult/child tickets that corresponds to their membership level. For General Admission tickets, you can reserve up to 30 tickets in a single webstore order. If you are planning a trip to the zoo for a school or non-profit organization with 12 or more participants, consider making a group reservation to receive a discount.
Attendance is currently limited, so please be aware that you may not be able to secure your first choice of date and time. Daytime admission tickets go on sale 28 days (four weeks) in advance on a rolling basis.
Yes. If you are planning to visit the Zoo on a specific date, we recommend purchasing General Admission tickets, then upgrading to a membership during your visit. Be sure to visit the Main Entrance Membership windows before closing (see Zoo hours) to request your upgrade. If you visited the zoo within the last 7 days and did not upgrade during your visit, please use this form to submit your upgrade request. Terms & conditions apply.
A confirmation email with tickets attached is sent automatically when a reservation is completed online. Some email providers will filter the confirmation into a spam or junk folder. Please search for an email from oaklandzoo@oaklandzoo.org.
If your search does not work, please send a request to resend your tickets to tickets@oaklandzoo.org. Be sure to provide your name, Order Number, and the date and time of your purchase. These details will help us find your reservation.
In the meantime, you can use a Temporary Pass PDF from an online confirmation email or a copy of any email from membership@oaklandzoo.org that includes your membership details to verify your membership status at entry.
If you received a guest pass after August 1, 2021 please follow the instructions printed on the pass to redeem. If you received a pass before July 30, 2021, please contact tickets@oaklandzoo.org to see if you guest pass is eligible for redemption.
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